Welcome www.PiensosNaturales.com  – By visiting this website, you are agreeing to accept the following terms and conditions.  Please read carefully.

Electronic Communication: When you send PiensosNaturales.com an email or login to our website at www.PiensosNaturales.com you are communicating with us in an electronic format. By doing so you give PiensosNaturales.com the permission to communicate back to you in the same electronic format, either by email or text written on our website. This means we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is given to you by PiensosNaturales.com. satisfies all legal notification requirements.

Copyright & Intellectual Property Rights: PiensosNaturales.com. owns all industrial and intellectual property rights of this website and the elements contained therein, except those rights which are not owned by this entity and owned by their respective owners and, as such, are recognized by the web. It is strictly prohibited to modify, transmit, distribute, reuse, repost, or use all or part of the contents of the site for public or commercial purposes without the authorization of PiensosNaturales.com. If such tools are provided such as posting or sharing it shall be deemed that permission is granted. Violation of any of these rights may constitute a violation of these provisions, as well as be an offense punishable under Articles 270 and following of the current Penal Code of Spain. All manufacturer's names, products, companies, brands, and logos appearing on this website belong to their respective owners, whether or not they have the copyright symbol © or ® or trademark. PiensosNaturales.com  graphics, logos, page headers, button icons, scripts, and service names are trademarks.

Your Account: When you use the PiensosNaturales.com site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You expressly agree that your use of this site is at your sole risk. PiensosNaturales.com does not warrant that this site i.e. information, content, materials, products, software, or services included on or otherwise made available to you through this site; their services, or email sent from www.PiensosNaturales.com are free of viruses or other harmful components. PiensosNaturales.com will not be liable for any damages of any kind arising from the use of the www.PiensosNaturales.com web site or from any information, content, materials, products, software, or services included on or otherwise made available to you through this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages unless otherwise specified in writing.

Product Descriptions: PiensosNaturales.com. attempts to be as accurate as possible when advertising products. PiensosNaturales.com. reserves the right without notice to change, amend, and withdraw any listed products, information or offers present on its web sites.

Prices: The cost of the goods and services provided by PiensosNaturales.com. maybe liable to change and PiensosNaturales.com reserves the right to modify these prices and rates at any time. PiensosNaturales.com. is not responsible for any harm, loss or allergic reaction caused by the use or misuse of our product.

Omissions: Should any of the clauses in this agreement prove to be null and void in the current or future legislation all other clauses remain binding to both parties.

Disputes: PiensosNaturales.com would like to think that any and all possible disputes with our customers can be settled amicably but should this not be possible we agree that jurisdiction will be Spanish law and any disputes will be heard by the courts of law of Gandia, Spain.

Shipping & Returns: We hope you will be happy with your PiensosNaturales purchase

Shipping: We use SEUR/GLS for our deliveries on the Spanish mainland and Portugal and Correos Express for the Balearic Islands. Orders placed and paid by 11.45 am Monday to Friday should be shipped on the same day. The courier service time depends on your location but should be within 24 to 72 hrs notwithstanding circumstances beyond our control i.e., Fiestas, adverse weather, transport breakdown, transport strikes, weekends, COVID-19, etc Enjoy free shipping on orders over 45€. Your final delivery charge will be shown at the checkout. Please allow for short delays by the courier during busy times. Please remember that deliveries may need to be signed for. It is your responsibility to ensure you are home at the time of delivery or able to collect the order if the courier was unable to find you at home. Deliveries to the Balearic Islands are sent with Correos Express and their time of delivery cannot be guaranteed. If a change of address is made by you to the company then this will delay your delivery.

Damaged On Delivery: Goods are classed as delivered when you sign the delivery note. Please check the condition of the package before signing. If you suspect it has been damaged in transit then open the outer packaging and check before signing. Should you find any damage or are in any doubt please make a note of this on both copies of the delivery note. In the unlikely event your product is received damaged, please contact us by email: info@piensosnaturales.com immediately with your order number, which can be found on the invoice or in the confirmation email we sent at the time of purchase. Please include details of the problem and where you would like the parcel to be conveniently collected from. A full refund will be issued in 5 working days after the parcel has arrived back at our warehouse.

Non-Delivery: We would like to point out that maps etc will be included and all instructions that you supply but that is still no guarantee of perfect delivery. If there is non-delivery and the goods come back or you refuse delivery and you the client and us the vendors have done our utmost to find a solution then we will deduct 20€ per parcel from your refunded balance once the product has arrived back at our warehouse.

Shortages: It is your responsibility to sign for the correct number of parcels as shown on the carrier’s consignment note. Any shortages must be noted on the consignment note and notified to us by the purchaser within 3 days of delivery by emailing: info@piensosnaturales.com

Cancellation: If you wish to cancel your order and your item has already been dispatched, please ensure that you return your purchase to us in its original packaging within 7 days of receipt in order to obtain a refund excluding postage costs. All shipping costs to return a canceled order are at the cost of the consumer. Refunds excluding shipping costs will be issued within 5 working days after the parcel has arrived back at our warehouse.

Returns Policy: If for any reason you are not satisfied with your order, you have a period of 7 working days from the date of delivery of the order, to return ( According to Article 44 of Law 7 /1996 of January 15, Management Retail Trade amended by Law 47 /2002 of 19 December) We want you to be happy with the items you purchase from us, and so we are always willing to refund or replace any item which is proven not to be satisfactory. Please retain packaging for returns. Please do not remove labels until you are certain you are keeping your purchase. Unsuitable goods must be returned in new and fit for the resale condition in original packaging with return postage within 7 days of despatch for an exchange or refund (minus the cost of Postage and Packaging). All shipping costs to return are at the cost of the consumer. Refunds excluding shipping costs will be issued in 5 working days after the parcel has arrived back at our warehouse. Perishables cannot be returned.

Refund Exemptions: Any product repaired or modified. Any product that is not resaleable and shows signs of being dropped or hit or signs of having been in contact with contaminates water or liquid.


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